Help center

Professionals set their own rates where the platform allows it, and administrators can configure default rates per service. You always see the service amount, the LingVata commission and the processing fee before you pay.

Uploaded files are stored privately and opened through time-limited links. Only you, the professional assigned to the job, and platform staff performing verification or dispute work can access them.

Only after verification is approved. Until then a professional cannot appear in marketplace search, accept paid assignments, or receive payouts.

Ask for a revision first. If the work still does not match the agreed scope, open a dispute within 7 days of delivery. The Refund and Cancellation Policy explains the timelines and what a finance administrator reviews.

Yes. Direct hiring lets you pick an approved professional, see the price and pay. The assignment is created only after the payment provider confirms the payment.

Sessions are stored in UTC and displayed in your local time zone. Overlapping bookings for the same interpreter are rejected before a session is created.

No. Nothing is recorded automatically. Any recording would require the informed consent of all participants.